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A growing number of middle income class has been witnessed by a corresponding demand for poultry and poultry products.

The culture is great. The people are exceptional. And the surprises are many. If you are a leader from Karamoja, what would be your vision?

If you want to succeed, you need to change your view. With technology, battles don't have to be harder. And the earlier you accept that, the better for you.

The recent MTN Business training sponsored by MTN Uganda for entrepreneurs in Eastern Uganda was a huge success. The training attracted 152 entrepreneurs way beyond the intended 100 – indicating too much desire for knowledge by the business community in Eastern Uganda.

As part of its business skills training programme, MTN Business has completed its first round of regional trainings with a session for SMEs in the Central region that took place at Kampala Sheraton Hotel on 18th July 2014. The programme, which has been running for the past three years, is intended to pass on relevant and practical business skills that will help Small and Medium Enterprises (SMEs) grow their businesses.

You have to come up with a viable activity where we shall give back to the community else you will score a zero in that parametron in your appraisal!” This is what my manager told me on that cold Monday morning. I had been hit by the heavy morning downpour. My clothes drenched in the cold drizzle stuck to my skin almost like glue and totally ruined my morning. In that state thinking about giving back to the community was the last thing I wanted to do, instead I needed someone to take care of myself.

Managing risk in line with strategic objectives is every board’s critical role. As risk management function evolves to become a core area of business practice driven by the board, it is important to empower individual staff at the company level to be risk champions in their department. This calls for automated risk management processes and regular trainings of staff.

Founded in 1960, Cooper Motor Corporation (CMC) has undergone a comprehensive organizational transformation aimed at exceeding customer needs and experience.

My name is Suzan Ajok, I am the Executive Director for Straight Talk Foundation and I have served in this organization for the past eighteen years in different capacities.

A board of directors in an organization is primarily constituted to provide objective oversight on the management of the entity.

Since 1995 when MultiChoice launched DStv, Africa’s first DTH satellite television service, the company has invested significantly in growing and positioning the brand as the continent’s leading video entertainment service provider. Summit Business magazine sat with Charles Hamya the General Manager for MCU to talk about how they have achieved their success and what the future Ugandan Pay Television industry will possibly look like. Below are the excerpts.

DStv is undoubtedly the market leader across the continent in the video entertainment industry, how has the company achieved this? And what value added services do you provide your customers that make you number one?

The pay television industry is driven by making periodic investments across these three pillars - programming, people and infrastructure. MultiChoice has been at the forefront; introducing the latest technologies such as High Definition television and other products and services such as Explora, DStv Now and Catch Up services long before our competitors. In addition we offer the perfect mix between the very best local and international programming such the English Premier League, African movies and local channels. This is backed up by the most advanced transmission hardware and software which assures the highest quality of images.

Regarding the second part of the question we provide our clients with more control of their overall television experience than anyone else on the market. Our multiple payment options and self-help customer care solutions on screen and online, make it easy for our subscribers to watch what they want when they want. No one else in the market has such a comprehensively packaged product.  

What special experience does one miss when they are not subscribed on DStv?

Information is power. We provide a platform for customers to be informed. Our channels are not only entertaining but also educational and informative; they cut across the viewing tastes and interests of subscribers. Whether your interest is in education, entertainment, or documentaries, we have it all on DStv.

One of the things that we take pride in is the feedback we continually receive from our subscribers on the channels and programmes that they like most. We therefore make sure these are improved to enrich the viewing experience. We have a wide range of kids’ channels, news from local and international channels like BBC, CNN, sports channels, documentary, soaps, etc. They all ensure that anyone who subscribes to our services is able to enjoy a fulfilling television experience.

New decoders are coming on the market with rich educational content preloaded like YouTube, Khan Academy, etc. as well as Wi-Fi for home Internet connectivity. How does DStv plan to survive such innovations?

MultiChoice Africa welcomes competition as it believes that it benefits the consumer as well as the production industries.  Ultimately, television viewers will benefit through the additional volume and diversity of content that will be distributed on different platforms in the market.

But that is not to say that our product is static. For over twenty years MultiChoice has focused on constant innovation and expansion of its DStv product and services to cater for a diversity of viewing tastes and preferences. In the last few years we’ve been expanding our on demand offering to include a number of innovative services on a variety of platforms that provide DStv subscribers with access to the best international and local programming at their convenience.

Our DStv Catch Up service offers our Premium, Compact Plus and Compact subscribers the ability to catch up on their favorite shows whenever it suits them. The Catch Up  catalogue on the DStv Explora offers a very similar experience to Internet services, while the DStv Catch Up content is also accessible via our DStv Now app on smart phones and tablets to enable subscribers to watch content while they are on the go, or even to stream many of the popular DStv channels live.  Live sport is also available on the SuperSport app.  The DStv Explora also offers the BoxOffice service where subscribers can rent the latest blockbuster movies either via their Explora or online.

At the end of the day it’s important to remember that the main differentiator for all video entertainment services whether via satellite, DTT or the Internet is the ability to deliver content which appeals to subscribers in the different market segments. What has been seen in the USA and Europe is that people often subscribe to more than one service, so it’s not an either-or situation with Internet TV.

DStv often changes channels without notifying subscribers. For example in January 2016, the ID channel was replaced by IDXtra yet ID had great content such as California Investigation which many viewers liked. What guides your decisions to add or remove a channel?

The launch of ID Xtra was the result of a change in the channel portfolio of Discovery Networks, the company that produces Discovery channel content. ID Xtra is a new and more dramatic version of Discovery ID showcasing the best in gripping stories and dramatic reconstructions of everyday people behaving badly, all filmed in a contemporary and stylish format. The content on ID Xtra continues to provide subscribers with the intrigue and gripping, mystery which appeals to the inquisitive viewer.

How did the public respond to digital migration in regard to DStv and GOtv?

Digital migration had been a long awaited process in Uganda. The advantage for us was that our products since inception have been in digital format and secondly due to our great reputation in the industry, people are proud to be associated with our brands. Four years ago we had introduced GOtv, a sister product to DStv aimed at providing affordable digital services to the mass market which was well received. When digital migration rolled out in Uganda, we experienced an overwhelming response that saw both our products quadruple in sales. This demonstrates the continued confidence people have in our products. The first phase of digital migration kicked off in June 2015 with phase 2 and 3 of the upcountry towns set to take off in the coming weeks. As stakeholders in the migration process we shall provide all the necessary support to the government for a seamless migration.

Finally where do you see the pay TV industry in the next 3 years from now and MultiChoice in particular?

The digital migration is likely to lead to increased local content production which will result in more local entertainment choices as well as improved quality signals. Technological developments will continue at a rapid pace and consumers will benefit from increased convenience and choice.    

The market has become more competitive and this is likely to continue. New disruptive delivery platforms not known or not currently in use by many TV consumers will also start to emerge which will make it an exciting environment to operate in. However as an entertainment provider, we believe the war will be won on the grounds of who offers the best content and services. Hence our focus will be on continuous improvement to our channels and content in order to deliver the best offering available in the market.  

Visiting a technical institution (one that is focused on mechanics and engineering) in Uganda can be a mixed experience. I imagine the same can be said about many other countries around the world.

I have been to campuses that have state-of-the-art lab equipment with dedicated staff, and I have also been to others that barely have enough textbooks in their libraries and lab equipment from the 1980s.